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Mobile Banking Help Center
Plan Comparison Chart
Mobile Platform Comparison Chart

¹First State Bank does not charge a fee for mobile banking. Third party message and data rates may apply. These include fees your wireless provider may charge you for data usage and text messaging services. Check with your wireless provider for details regarding your specific wireless plan and any data usage and text messaging charges that may apply. A supported mobile device is needed to use the mobile banking app. iPhone is trademark of Apple, Inc. Android is a trademark of Google, Inc.

Apple App Store

Android Google Play

Mobile Banking Frequently Asked Questions

General
How much does this service cost?
There is currently no charge associated with the service. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more information.
Is it secure?
Yes, the mobile banking service utilizes best practices from online banking, such as HTTPS, 128-bit SSL encryption, or password access and application time-out when your phone is not in use. Only the phones that you personally enroll in the service can access your accounts. In addition, no account data is ever stored on your phone. And in the event your phone is lost or stolen, the service can be immediately disabled by contacting your service provider, plus go online to the Mobile Banking enrollment website or you may call 601-671-2095 during regular banking hours.
Which wireless carriers are supported?
We support all the popular US wireless phone carriers, including AT&T, Sprint, T-Mobile, Verizon, and Cellular South/CSpire. If your carrier is not listed when you enroll, select 'Other' and try the Mobile Web option, or check back later, as new carriers will be added over time.
Do I need a text message or data plan?
Yes, a text messaging and/or data plan is typically needed, as data usage can become expensive without them. Please check with your wireless carrier for more information.
I'm not enrolled for online banking. Can I still use this?
You must first enable your bank account(s) at First State Bank for online banking before using mobile.
What is Activation?
Activation is a one-time process that helps ensure your security. An activation code is issued to you on the online enrollment site. You will need to enter this code on your device to begin text banking. You may also need to enter this code for mobile banking.

We recommend you print your activation code and installation instructions for easy reference during installation.

Mobile Banking
What is First State Bank Mobile Banking?
Mobile banking gives you access to your accounts from your mobile web browser or a downloadable mobile banking application, depending on your preference and your phone capabilities. Both options allow you to: view account balances, search recent account activity, transfer funds, pay bills and find nearest ATM or branch locations.
How do I access Mobile Banking on my phone's browser?
After successful activation, your phone will receive a text message with your Mobile Banking URL. You can visit the site at any time at http://m.firststatebnk.com.
How do I sign up for Mobile Banking?
Sign in to First State Bank Online Banking on your computer. Under the Administration tab, choose the Mobile Banking option. Enroll your mobile phone and follow the instructions.
I activated Mobile Banking on my phone's browser. Why am I being asked to activate again?
At the time of activation, a "cookie" is stored on your phone's browser which allows the Mobile Banking system to remember that you activated. The cookie is only visible by the Mobile Banking system and does not contain personal information. Some phones may require you to enable cookies or periodically erase them, requiring reactivation. If you are experiencing this issue, check your phone settings to ensure that cookies are enabled. If cookies are enabled and the issue persists, please contact your mobile network carrier for cookie support information on your mobile phone. If you would like to reactivate, text R or RECOVER to 79680. If your authentication (cookie) is deleted, you will enter this command, and a new activation code and Mobile Web URL will be sent. You will then enter this code on the mobile web site.
How do I optimize my mobile web experience?
We recommend 2 steps for an optimal experience: 1) Ensure your phone's browser has cookies enabled. 2) Bookmark our Mobile Banking site.
Is Mobile Banking supported on my phone?
Mobile Banking is supported on most phones with a mobile web browser that supports cookies. In addition, the mobile application is available on many smartphones including: iPhone and Android. Both mobile web and mobile applications can be found by entering the mobile web URL (http://m.firststatebnk.com) in your phone's browser.
How do I install the downloadable application?
  • Your phone will receive a text message from 79680. Select to view (or open) the message (you can also view it later by going to your phone's text message inbox).
  • Select the URL link in the text message. This is typically done by selecting a command on your phone's menu, such as "Connect" or "Go To."
  • You will then be brought to a page with a Download link. Click this link to download the application.
  • When finished, you will be notified that the download completed.
  • After launching the application for the first time, you may be asked to give permission to access the data network. You will need to grant permission in order to proceed.

Text Banking
What is First State Bank Text Banking?
Text banking gives you access to your accounts via text (SMS) messages on your phone. It's a fast, easy way to look up account balances or recent account history by sending a text command to a short code.
What is First State Bank short code?
All text messages should be sent to 79680
Can I use both Text Banking and Mobile Banking on my phone?
Yes. Simply enroll for both Text Banking and Mobile Banking to enable this.
Is Text Banking supported on my phone?
Text Banking will work on any text message (SMS) capable phone from one of our supported carriers.
Will I receive unsolicited text messages?
No. You will only receive messages when you specifically request them with one of the Text Banking commands or if you subscribe to Mobile Alerts.
What are the Text Banking commands?
FUNCTION COMMAND DESCRIPTION
Balance B Summary of available balances for all accounts
History H Summary of recent transactions per account
Command C List of available Text Banking commands
Help HE Help content for Text Banking
Login L Receive a URL for the First State Bank Mobile Browser website
Recover R Receive a URL and new activation code for the Mobile Browser web site
Stop S De-activate all First State Bank text services
NOTE: You can check for additional available commands by activating your phone and sending C to 79680.

Troubleshooting
I enrolled my phone number but did not receive a text message. What should I do?
Typically you should receive a text message within a few minutes after enrolling, however sometimes mobile carriers experience delays which slow down text message delivery. While waiting, make sure your phone has wireless signal. In addition, be sure you entered the correct phone number on the enrollment site. If you still do not receive it, try to enroll again. If the problem continues, contact your wireless carrier to be sure text messaging is enabled on your phone.
I received an activation code but never used it. What do I do now?
Activation codes expire after a specific period of time (usually 24 hours). If you need a new one, return to the Mobile Banking enrollment site (called the Mobile Banking Center) and request a new activation code.
What happens if I get a new phone or change phone numbers?
If you get a new phone or change phone numbers, be sure to return to Mobile Banking website via your PC and update your phone profile in the Mobile Banking Center. We recommend removing your old phone and re-enrolling your new phone.
Can I use Mobile Banking or Text Banking on more than one phone?
Yes. Visit the Mobile Banking Center and simply enroll (and then activate) another phone number.
I activated Mobile Banking on my phone's browser. Why am I being asked to activate again?
At the time of activation, a "cookie" is stored on your phone's browser which allows the Mobile Banking system to remember that you activated. The cookie is only visible by the Mobile Banking system and does not contain personal information. Some phones may require you to enable cookies or periodically erase them, requiring reactivation. If you are experiencing this issue, check your phone settings to ensure that cookies are enabled. If cookies are enabled and the issue persists, please contact your mobile network carrier for cookie support information on your mobile phone. If you would like to reactivate, text R or RECOVER to 79680. If your authentication (cookie) is deleted, you will enter this command, and a new activation code and Mobile Web URL will be sent. You will then enter this code on the mobile web site.
What if my device is lost or stolen?
If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop all wireless service. Additionally, sign on to online banking and disable or remove your phone. You may call us at 601-671-2095 during regular banking hours and we can disable or remove your phone.

 
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